BAB II...................................................................................................................................................................9
A. Â Â Penerapan CRM di Perusahaan Indofood............................................................................................9
B. Â Â Implementasi CRM pada PT Indofood...............................................................................................12
BAB III................................................................................................................................................................16
PENUTUP...........................................................................................................................................................16
A. Â Â Kesimpulan...............................................................................................................................................16
B. Â Â Saran...........................................................................................................................................................17
DAFTAR PUSTAKA...........................................................................................................................................18
BAB I
TEORI MATERI
A. Definisi Customer Relationship Management (CRM)