CRM PT Indofood

BAB II...................................................................................................................................................................9

A.     Penerapan CRM di Perusahaan Indofood............................................................................................9

B.     Implementasi CRM pada PT Indofood...............................................................................................12

BAB III................................................................................................................................................................16

PENUTUP...........................................................................................................................................................16

A.     Kesimpulan...............................................................................................................................................16

B.     Saran...........................................................................................................................................................17

DAFTAR PUSTAKA...........................................................................................................................................18

BAB I

TEORI MATERI

A. Definisi Customer Relationship Management (CRM)