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Gudykunst, William B. (2005). Anxiety Uncertainty Management Theory. http://www.afirstlook.com/docs/anxietyuncertainty.pdf
Hall, Edward T. (1990). Understanding Cultural Differences. New York : Intercultural Press, Inc.Â
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Ting-Toomey, Stella. (1994). Managing Intercultural Conflicts Effectively. https://www.ohrd.wisc.edu/home/Portals/0/ManagingInterculturalConflicts.pdf
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