Bisnis Metode Balanced Scorecard pada UMKM

2."Improving operational efficiency is crucial for businesses to remain competitive in today's dynamic market environment." (Porter, 1985)

3."Employee engagement is a key driver of organizational success, leading to higher productivity, better customer service, and lower turnover rates." (Gallup, 2020)

4."Efficient processes are the backbone of a successful organization, enabling it to deliver high-quality products and services to customers." (Davenport, 1993)

5."The integration of technology such as cloud computing and big data analytics is essential for businesses to achieve operational excellence and drive innovation." (McAfee & Brynjolfsson, 2012)

6."Customer satisfaction is a critical factor in business success, as satisfied customers are more likely to become repeat customers and advocates for the brand." (Reichheld, 2003)

7."Strategic alignment between organizational goals and employee activities is essential for achieving sustainable competitive advantage." (Hitt, Ireland, & Hoskisson, 2017)