Malam ini saya ingin berbagi tutorial berkomunikasi dengan telepon terutama di tempat kerja. Ungkapan-ungkapan apa saja yang biasa kita gunakan ketika kita melakukan panggilan telepon atau menerimanya. Ok, mari kita mulai ungkapan-ungkapan ketika kita melakukan panggilan atau menelepon sesorang di tempat kerja.
- Memperkenalkan diri Anda
- Good morning/Good afternoon/Good evening. This is Budi at PT Terang Abadi/Budi from sales department. Could I speak to Mr. Lubis? (Jika Anda ingin berbicara dengan orang tertentu)
- Good morning/Good afternoon/Good evening. This is Budi at PT Terang Abadi/Budi from sales department. I'm calling because.../about.. (Jika Anda menelepon untuk suatu maksud tertentu)
- Ketika orang yang ingin Anda ajak bicara tidak berada di tempat
- Can I leave message for him/her?
- Could you tell him/her that I called, please?
- Could you tell him/her to call me back, please?
- Okay, thanks. I'll call back later.
- Mengatasi koneksi/sinyal telepon yang buruk
- I think we have a bad connection. Can I call you back?
- I'm sorry we have a bad connection. Could you speak a little louder please?
- I'm sorry, could you repeat that please?
- Mengakhiri panggilan
- Thank you very much. Have a nice day.
- Thank you for your help. Have a good day.
Sekarang kita lanjutkan dengan menerima panggilan telepon.
- Menjawab (panggilan) telepon
- PT Terang Abadi, this is Budi. How may I help you?
- Good morning/Good afternoon, PT Terang Abadi. How may I help you?
- Purchasing department, Agus speaking.
Perhatikan bahwa ungkapan 'How may I help you?' hanya ketika kita berbicara dengan customer/client, atau untuk external call. Untuk internal call kita cukup menyebutkan nama dan bagian/divisi kita.
- Meminta penelepon menyebutkan namanya jika dia tidak menyebutkan namanya kepada Anda
- May I help your name, please?
- Who am I speaking with?
- May I ask who's calling?
- Menindaklanjuti permintaan penelepon
- Sure, let me check on that.
- Let me see if he's/she's available.
- Sure, one moment please.
- Meminta penelepon untuk menunggu
- Can I put you on hold a minute?
- Do you mind holding while I check on that?
- Do you mind holding while I check to see if he's/she's available.
- Menyampaikan pesan
- He's/she's not available at the moment. Would you like to leave a message?
- He's/she's out of the office right now. Can I take a message?
- Mengatasi koneksi yang buruk atau salah sambung
-I'm sorry we have a bad connection. Could you give me your number and I'll call you right back?
- I think we have a bad connection. Could you speak a little louder, please?
- I'm sorry could you repeat that?
- I'm sorry you have the wrong number.
- Mengakhiri obrolan
- Is there anything else I can help you with?.. Okay, thank you for calling. Have a great day.
- Is there anything else I can do for you? .. Okay, have a nice day.
Demikianlah ungkapan-ungkapan yang kita gunakan ketika kita melakukan atau menerima panggilan di tempat kerja. Bagi yang ingin melihat tutorial dalam bentuk video di Youtube, silakan klik tautan INI.
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