Business Intelligence Memperkaya CSR (Customer Service Representative) Anda

4.REFERENSI / DAFTAR PUSTAKA

Adhi Nugroho, Stevan (2008). Business Intelligence. From http://stevan777.wordpress.com/2008/01/03/paper-business-intelligence/. 3 January 2008.

Adhi Tama, Bayu (2009). Implementasi Teknik Data Mining di Dalam Konsep Customer Relationship Management. 14 November 2009.

D J. Power (2002). A Brief History of Decision Support Systems, DSSResources.com.

Xu, M. and Walton, J. (2005). “Gaining Customer Knowledge Through Analytical CRM,” Industrial Management & Data System, Vol.105 No.7. pp 955-977.