"Customer satisfaction is a critical factor in business success, as satisfied customers are more likely to become repeat customers and advocates for the brand." (Reichheld, 2003)
"Strategic alignment between organizational goals and employee activities is essential for achieving sustainable competitive advantage." (Hitt, Ireland, & Hoskisson, 2017)
Â
Beri Komentar
Belum ada komentar. Jadilah yang pertama untuk memberikan komentar!