Unfortunately, he had to lose a 2020 iPad Pro which came with a pencil and keyboard, as well as the chargers. The iPad can not be tracked by Find My iPad app.
He immediately contacted Rosalia Indah Customer Service the response was deficient.
"When I got home and found out that the iPad had been replaced with a book, I could only apologize, that's it. But when I called CS @Rosalia_Ind I got emotional. OK, you know, I reported the loss of the item but was immediately answered "The loss is not our responsibility" and kept repeating that. I asked to check the crew of bus 372 Wonosobo - Jakarta first and they answered "Not our responsibility". How can you not get emotional?"
Widino suspects that there is a plot. And it turned out when a similar incident was experienced by the passenger in the front seat of him at the same time.
"Oh my God, this is the guy who was on the same bus with me last night at Rosalia Indah 372, he was sitting in front of me but on the right side. The exchange was the same, yellow pages book + ceramics @Rosalia_Ind can't let it go like this, last night there were 2 victims. Still want to hide behind the phrase "losing things is not our responsibility?"
Rosalia Indah Bus theft case, allegedly not the first incident, similar method, bags are glued instead of using books.
After it went viral, Rosalia Indah Company made a tweet about a press release follow-up on lost items users. They apologized for the incident that happened and started the investigation process.
"PRESS RELEASE FOLLOW UP ON LOST ITEMS USERS OF ROSALIA INDAH BUS SERVICES
PT Rosalia Indah Transport management is currently carrying out a further investigation process internally. This investigation will involve bus crews at the relevant bus units who have been scheduled to call the center to take part in the investigation process.
