Heath, R. L. (1997). Strategic Issues Management: Organizations and Public Policy Challenges. Thousand Oaks, CA: Sage Publications.
Irawan, B., & Perindustrian, S. (2020). Manajemen Risiko dalam Bisnis Modern. Yogyakarta: Penerbit Andi.
Marketing Strategy Journal (2020). “Adaptation Strategies in Dynamic Markets.” Vol. 10, Issue 3.
Muhtadiah, L., & Cangara, H. (2022). Manajemen Krisis: Teori dan Praktik. Bandung: Penerbit Alfabeta.
Ndlela, L., & Ndlela, T. (2019). Managing Issues in Crisis Communication. Journal of Business Communication, 56(4), 567-590.
Nurdiana, R., & Widiarti, S. (2021). Komunikasi Efektif dalam Situasi Krisis. Surabaya: Penerbit Airlangga.
O’Shea, J., Hämpke, M., & Ndlela, L. (2022). Effective Crisis Communication Strategies. Journal of Business Communication, 59(3), 345-360.
Ramdani, M., Sellnow, T. L., & Ulmer, R. R. (2024). Crisis Communication Strategies: Theory and Practice. New York: Routledge.
Shabrina, N., & Utami, R. (2024). Krisis Lingkungan dan Tanggung Jawab Sosial Perusahaan. Jakarta: Penerbit Gramedia.
Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2019). Effective Crisis Communication: Moving from Crisis to Opportunity. Thousand Oaks, CA: Sage Publications.
Unilever Annual Report (2022). Diakses Melalui https://www.unilever.com/about/annual-reports/
