1. Aslam, M. S. (2019). The role of public service effectiveness in good governance and its impact on citizens' satisfaction: a comparative study of Pakistan, India, and Bangladesh. Asian Journal of Political Science, 27(3), 284-303.
2. Hartley, J. (2019). Public service effectiveness and its consequences for publicness. International Journal of Public Administration, 42(1), 49-59.
3. Kim, S. (2020). Enhancing public service effectiveness through open innovation: a comparative analysis of South Korean and US experiences. International Public Management Journal, 23(5), 703-725.
4. Laegran, A. S., & Skage, I. (2018). Public service motivation and work outcomes: exploring the role of organizational justice and person-organization fit. Public Administration Review, 78(5), 689-700.
