Strategic Quality Plan provides the vision, guidance, and measurement to drive the quality effort forward and shift the organization's course when necessary. Which is why a well developed strategy is needed and adjustments need be made when required.
The implementation of TQM in business starts with the understanding of manager and employees regarding the company's clear vision, mission, and values. Subsequently, the company needs to identify critical success factors (CSF) of its business such as financial performance, customer satisfaction, process improvement, market share, employee satisfaction, and product quality.
After the establishment of CSF, the company will delve into what customers expect from the company and how to exceed these expectations. The company should prepare a team specialized in improvement for feedback from both customers and employees. The feedback allows companies to find what's missing from their management and strategy, thus they can find more suitable solutions and strategies for the management.
When the solutions and strategies have been implemented, the company needs to ensure all the management process is standardized and continuously improve the strategy when it's needed. Since TQM heavily depends on the employees, the company needs to recognize and reward the employees for their contribution in carrying out the TQM strategy.
