Arias, M. I., & Maada, A. C. G. (2018, April). Digital government for e-government service quality: a literature review. In Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance (pp. 7-17).
Darwin, Muhadjir (2020), Transformasi Digital di Sektor Publik, youtube.com diakses 28/02/2021, pukul 08.00 WIB
Erkut, B. (2020). From digital government to digital governance: are we there yet?. Sustainability, 12(3), 860.
Kominfo.go.id (2020), kominfo.go.id diakses tanggal 28 Februari 2021
Masthuri, Budhi (2019), Disrupsi (Pengawasan) Pelayanan Publik, Ketika Ombudsman RI Juga Harus Beradaptasi, Manuskrip, Tahun 2019.
Masthuri, Budhi (2020), Nadiem Makarim; Kepemimpinan Menerobos Zaman, Manuskrip, Tahun 2020
Van Dijk, J. A. G. M. (2012). Digital democracy: Vision and reality. Public administration in the information age: Revisited, 19, 49.
Baca konten-konten menarik Kompasiana langsung dari smartphone kamu. Follow channel WhatsApp Kompasiana sekarang di sini: https://whatsapp.com/channel/0029VaYjYaL4Spk7WflFYJ2H