Media Contact Center Pendukung Layanan Publik

Presenting for Public Service topic Closing the September month, I was invited to deliver a short presentation on how Contact Center solution becoming the core of Public Service for government sector. I was happy that the response and enthusiasm shown. I was honor to provide few key insight about how the contact center background and industry were all about now.  The event held at Senayan.  Looking at the audience, we were sure that we will have a follow up events in more detail and prepare for this segment of user.  A good service from government sector is also a mandatory expectation from Indonesia society. I was sharing my experience and my visit about Taxation call center, specially on what I got from Australian Tax Office (ATO) benchmark in Year 2011.  I am very glad that I met and network with key person from ATO during the Australia ContactCenterWorld in July 2011, so I was able to have a fruitful visit back then.