Performance management is a process by which managers and employees work together to plan, monitor, and review an employee's work objectives and overall contribution to the organization. The most important things in implementing performance management are structured process and management commitment. Structured process includes setting the goal, behavior, and development. Setting the goal is important because without having a goal, we don't know what we are doing. We do something just to do it not to achieve something. Goal setting sounds easy but the truth is not. The common goals usually company have are reputation, high income, guest love, etc. The company needs to prepare the department Key Performance Objective (KPO).
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