Support facilities on the KRL are an important aspect that determines passenger comfort and satisfaction. These facilities include various elements that aim to provide a safe, comfortable, and efficient travel experience. However, some facilities still require repairs and upgrades.
At stations, easily accessible and well-functioning counters and tapping machines are essential to make it easier for passengers to purchase tickets. Sometimes, the tapping machines are broken or the queues at the counters are too long, disrupting passengers who are in a hurry.
A comfortable waiting area with ample seating is essential, especially during peak hours. A spacious, clean and air-conditioned waiting area will increase passenger comfort. Information screens that display real-time train arrival and departure schedules are helpful for passengers in planning their journey.
The cleanliness of facilities at the station, including toilets and trash bins, is also very important. Clean and well-maintained toilets at stations are essential for passenger comfort. The provision of sufficient trash bins and good waste management help keep the station clean. Security at the station and inside the train must also be considered. The presence of security guards at the station and in the train is essential to maintain order and provide a sense of security to passengers. The installation of surveillance cameras (CCTV) at the station and inside the train helps monitor the situation and prevent criminal acts.
Efforts and Solutions Implemented
PT Kereta Commuter Indonesia (KCI) has implemented various measures and solutions to address the issues faced by KRL services. Some of the key initiatives include routine maintenance programs and fleet rejuvenation. PT KCI regularly inspects and repairs the KRL fleet to ensure each train operates optimally. This includes mechanical repairs, electrical system updates, and maintenance of air conditioning and other supporting facilities.
In addition, PT KCI has invested in new technology to improve operational efficiency and passenger comfort. For example, a more advanced train management system has been introduced to monitor fleet conditions in real-time. This system enables early detection of technical problems, so that corrective action can be taken immediately before major disruptions occur.
Collaboration with external parties is also an important part of the improvement strategy. PT KCI works closely with the government on various infrastructure projects, including track improvements and station capacity enhancements. The government also provides support through subsidies and regulations that support the modernization of the KRL fleet.
The solution to the aging fleet, PT KCI is carrying out cooperation with a Chinese company, CRRC Sifang Co., Ltd. to import 3 units of KRL trains with the type KCI-SFC120-V for Rp. 783 billion. In addition, KAI Commuter has also signed a cooperation agreement to procure 16 series of new KRL facilities by PT INKA with a total investment of nearly IDR 3.83 trillion. And also, KAI Commuter has also signed a cooperation agreement to procure 19 series of KRL Retrofit by PT INKA with a total investment of more than Rp2.23 trillion.
Recommendations for the Future
For PT KCI
It is important for PT KCI to continue to carry out routine maintenance and periodic inspections of the fleet and facilities. This will prevent major breakdowns and ensure all components are functioning properly. Improve customer service through staff training and improved passenger complaint reporting systems. PT KCI can build a system that allows passengers to provide feedback easily and get a quick response.
For the Government
The government needs to increase investment in railway infrastructure to support more reliable operations. Track improvement projects, station expansions, and train capacity increases need to continue to be supported with adequate funding. The government can issue policies that support the modernization of the KRL fleet, including incentives for the use of environmentally friendly technology and regulations that ensure passenger safety and comfort.
Engaging Passengers
