People, Process and Technology

Point-point yang mau saya bahas disini, saya dapatkan dari seorang rekan saya dulu di kantor, yang sekarang sudah beralih profesi menjadi dosen di sebuah universitas di Bandung (thanks to Pak Dj S). Semoga tulisan ini bermanfaat.

People, Process and Tecnology

Dalam dunia kerja, ketiga hal yang saya sebutkan diatas memegang peranan yang penting dalam rangka menggerakkan roda perusahaan untuk mencapai tujuan dari perusahaan tersebut.

Mari kita mulai ceritanya:
If we have found our self in a situation where the process seems to change, accountabilities are uncertain and deadlines are missing, then perhaps we have a people, process and technology (P2T) problem. Getting all 3 aligned is absolutely essential to ensuring a change process will work. And they have to be resolved in that order

People – what are the key issues: who owns the process, who is involved, what are their roles, are they committed to improving it and working together and importantly are they prepared to do the work to fix the problem.



Process – a process can be defined as starting with a trigger event that creates a chain of actions that results in something being prepared for a customer (external and internal) of that process. Starting at high level and identifying the key big steps is important to see the process from end to end. Then moving into more detail to capture the various layers involved and various exceptions. Focusing on the high frequency (Pareto Principle) transactions can have significant benefit to standardizing the process. But also remember that it can be the non-standard transactions where service is slipping most or the potential for significant failure in the process may exist.



Technology – Now that people are aligned, and the process developed and clarified, technology can be applied to ensure consistently in application of the process and to provide the thin guiding rails to keep the process on track – to make it easier to follow the process than not do so.



Of course there is much more to getting a technology project/product/service implementation right – but get the above 3 sorted out and you will be a long way down the path to project success.