THE CONCERN OF DATA LEAKAGE IN INDONESIA
Calya Hanifa Wansaputri (21110250655), Jennifer Liu (21110250759), Stephanie Illjana Fatmadi (21110250052), Zafira Natasya Putri (21110250021)
Group 4 ICS Final Project, Public Relations Batch 25 International Class of London School Public Relations Institute, August 4, 2022
Data privacy and security in Indonesia have always been an interesting topic since the globalization era began. With the rise in internet and mobile phone usage in Indonesia, the significance of securing personal data is becoming more and more apparent. There were other incidents that stood out, particularly those that involve the disclosure of personal information that results in fraud or other criminal activity. In Indonesia, the area of data protection known as “data privacy” or “information privacy” deals with the proper treatment of data with a focus on compliance with data protection laws.
Data privacy is concerned with the proper collection, management, storage, and sharing of data with any third parties, as well as compliance with any privacy laws and regulations. It also concentrates on the data’s collection, processing, sharing, archiving, and deletion. The goal of privacy laws of Indonesia is to give people back control over their data by enabling them to understand how, by whom, and for what purposes their data is being used. This gives people control over how their personal data is being handled and utilized.
Data security can be defined as the steps to protect its data from unwanted access by third parties. Certain technologies in administrative and logistical procedures can be used to secure data. To restrict access, alteration, or disclosure of sensitive data, it may even involve the physical aspect of security. There are data security safeguards in place at most, if not all, firms, some of which are significantly more effective than others. The use of security measures to block access to resources like websites, computers, and any type of personal or commercial database is another example of these restrictions.
Data security is still one of the top priorities for any major organization. The notion of private rights has been acknowledged and protected in the Indonesian Constitution as a component of the larger concept of human rights. Law No. 11/2008 on Electronic Information and Transactions, as revised by Law No. 19/2016, was passed in order to encompass the area that needed regulation, particularly activities related to the internet and electronic transactions.
Our group has conducted extensive research and interviewed a few people regarding the concern of data privacy and security in Indonesia. We focused on not only the definition of data privacy and security, but also the data leakage case that has happened before in Indonesia, which is where 91 million users of Tokopedia’s data were leaked online.
According to Angela Paramita (Angie), a law student from Atmajaya University, she thinks that data needs to be confidential and if it leaks, we need to report it immediately. In Indonesia, data privacy and security are already good enough. But they still need to upgrade their security for data coming in and out of our phones with, for example, two security authentication. Menkominfo is one of the institutions where we can report those cases. There are also laws applied for violating data privacy and security, so people need to be aware of the consequences.
According to the three Indonesian citizens that we interviewed and we can’t mention their names, the first person said that data such as our name, phone number and our picture needs to be kept safely and not be shared to other people. Because if it spreads it can be misused by people. And she also heard the tokopedia case that happened that resulted in 91 million account data leaked.
The second person said that data leaks need to be avoided because they can lead to many misleading things. And he admitted that if he is one of the Tokopedia users that the data is leaked, he will immediately report it and follow up with the laws applied.
The third person said that according to the view of a public relation practitioner of tokopedia, they need to admit their fault, issue an apology and make sure they find a solution to gain people’s trust again. Even though there are some cases that happened tokopedia still runs smoothly because tokopedia is used by people who don't have the time to go outside and it’s fast.
According to Sir Julianto Suryaman, founder of Sophie Sally Jakarta which opens its market in various e-commerces including Tokopedia, he said that the data leakage case did not affect him at all. Because at that time, the founder of Tokopedia immediately anticipated the problem and gained its users' trust. If his data was actually leaked, the most anticipated thing to do is to change the password periodically, change the pin periodically, and call the customer care service. As long as it doesn't affect him, he doesn't have any thoughts of leaving. Why? because in his opinion, the best application is Tokopedia, and the second is Shopee. But if he really has to leave the app if the problem reaches a harmful level, it is completely fine.